Terms of service
General Terms and Conditions
1 Scope of application and general information
1.1These General Terms and Conditions apply to deliveries and services via the online store “www.coverwatches.com”, which is operated by Chrono AG, a company under Swiss law, company ID CHE-108.009.554, Weissensteinstrasse 49, 4502 Solothurn, Switzerland. Chrono AG is the owner of the watch brand Cover and is hereinafter referred to as Cover.
1.2 We recommend that you read the General Terms and Conditions carefully before ordering products from our webshop.
1.3 The following General Terms and Conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession.
1.4 Cover presents the products in its webshop as accurately as possible. Unfortunately, it cannot be avoided that colors and shapes on the respective screens do not correspond to the actual conditions. Furthermore, Cover cannot guarantee that the descriptions and illustrations of the products are always free of errors and that the products correspond exactly to the expectations of the customers.
1.5 Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that enables us to sell our products and services to you.
2 Conclusion of contract
2.1 The product range presented in the webshop does not constitute a binding offer, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract.
2.2 The order is placed in the following steps
You order in our store by going through the following steps:
Place the item in your shopping cart by clicking on “add to cart” without obligation.
You can view the items you have placed in your shopping cart by clicking on “Shopping cart”. Here you can also delete items or change the quantity.
If you would like to purchase the items in your shopping cart, click on “Checkout”. This will take you to the order process.
In the shopping cart you will find an overview of the items you have ordered. Please check that the contents of your shopping cart are correct before you continue with the order process. If everything is correct, click on the “Checkout” button. You will be asked to enter the delivery address. After selecting and entering the payment method, you complete the binding purchase process by clicking on the “Pay.......” button. Our purchase confirmation (order confirmation from Cover) with the order date and the final amount will then be sent to you by e-mail. It represents the binding conclusion of the contract for the purchase of the ordered products.
Unfortunately, it is no longer possible to change the order once it has been placed. If the order has not yet been processed, you can contact Cover to cancel the entire order and then place a new order if you wish. Otherwise, you can exercise your right of withdrawal in accordance with Article 3 of these GTCs.
If an item is not available, you cannot add it to your shopping cart. If an order is placed despite unavailable products, we will inform you immediately by e-mail and give you the option of waiting for the products to arrive or canceling the order for a refund.
2.3 The text of the contract is not stored by us and can no longer be retrieved after the order process has been completed. However, you can print out the order data immediately after submitting the order. You will also receive the order data (without our GTC) by e-mail in the confirmation of receipt after your order.
2.4 Prices and payment
2.4.1 All prices are inclusive of VAT plus shipping costs.The prices valid at the time the order is received by us shall apply.
For orders shipped to an address outside the EU and Switzerland, import duties and taxes may be charged and must be paid by the buyer.These charges vary by country.For detailed information, buyers can contact their local customs office.
2.4.2 Payment is made in advance.We use external payment service providers through whose platforms users and Cover can make payment transactions. Cover offers the following payment options:Visa, Mastercard, AMEX Google Pay, Apple Pay, Google Pay and Paypal.The products will be shipped as soon as the customer's transfer amount has been received in full. In the event that no payment has been received after your order has been sent, we are entitled to cancel your order without prior notice.
Your payments are securely managed by Shopyfy Payment according to strict banking standards. Cover does not store credit card numbers. All credit and debit card payments on the Cover website are processed through secure and trusted payment gateways managed by Shopyfy Payment.
Credit card providers often use the 3D Secure password service for online transactions and thus obtain an additional level of security through identity verification.
Payment transactions are subject to the terms and conditions and data protection notices of the respective payment service providers, which can be accessed on the respective websites or transaction applications.We refer to these for further information and the assertion of rights of revocation, information and other rights of data subjects.
The data processed by the payment service providers includes inventory data, such as the name and address, as well as bank data, such as account or credit card numbers, passwords, TANs and checksums, as well as contract, total and recipient-related information.The information is required to carry out the transactions.However, the data entered is only processed by the payment service providers and stored by them. We do not receive any account or credit card-related information, but only information with confirmation or negative information about the payment.Under certain circumstances, the data may be transmitted by the payment service providers to credit agencies.The purpose of this transmission is to check identity and creditworthiness.Please refer to the general terms and conditions and the data protection information of the payment service providers.
Terms of payment
Payments are managed by Shopify Pay.
(1) Payment of the purchase price is due upon conclusion of the contract. The customer can pay the purchase price using the payment methods specified in the online store.
(2) Prepayment: The full invoice amount must be transferred to the specified account within 7 calendar days of receipt of the order. Shipment will be made after receipt of payment.
(3) PayPal: After completing the order, the customer is redirected to PayPal, where he can initiate the payment.The goods will be dispatched after confirmation of receipt of payment.
(4) The customer enters his Maestro card details during the order process.The amount will be debited after the goods have been dispatched.
(5) Credit card: The customer enters his credit card details during the ordering process.The amount will be debited after the goods have been dispatched.
(6) SEPA direct debit: The customer gives the provider a SEPA basic mandate. Advance notice of the direct debit is given before the account is debited. Dispatch takes place after collection of the invoice amount.
(7) Klarna: The customer can pay via Klarna on account or installment purchase. The terms of payment are specified by Klarna.
(8) Apple Pay: The customer enters their Apple Pay details during the order process and confirms the payment via Apple Pay. The payment is debited after the goods have been dispatched.
(9) Google Pay: The customer enters their Google Pay data during the order process and confirms the payment via Google Pay.
The payment is debited after the goods have been dispatched.
(10) When the goods are dispatched, the invoice will be sent by email or, if no email address has been provided, by post to the billing address provided.
(11) If the customer is in default of payment or if a return debit note is issued, the provider is entitled to claim damages for default (e.g. reminder fees, default interest, chargeback fees).
(12) Payment by sending cash or checks is not possible.
2.5 Delivery
The products will be delivered to the delivery address specified by you.
Cover offers free shipping for all products with a minimum order value of €199/199 $/199 CHF/199 £. Shipping costs for orders below the minimum order value are 8 CHF within Switzerland and 35€ / 35$ / 35 £ for international shipments.Unfortunately, we do not ship to countries that are not listed when selecting the delivery address.
If we are unable to meet the estimated delivery time stated in the order confirmation from dispatch of the goods, which is 3-6 working days within Europe and 7-9 working days internationally, we will contact you immediately to inform you of a later delivery date.
If you reject the new delivery date, you can cancel the order at no cost and receive a refund of the purchase price.
2.6 If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance company.
Click here for information on delivery locations, delivery times and delivery companies.
2.7 Retention of title
The delivered goods remain our property until final payment has been made.
2.8 Customs
(1) Orders for delivery outside the European Union may be subject to import duties and taxes, which are levied once the package reaches its destination.These additional fees must be borne by the customer; the supplier has no influence on these fees. As customs regulations vary from country to country, the customer should contact their local customs authority for further information.
(2) For orders from abroad outside the European Union, the customer is considered the importer and must comply with all laws and regulations of the country in which he receives the products. The supplier points out that cross-border deliveries may be subject to opening and inspection by customs authorities.
2.9 Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed from or under the same customer account or credit card and/or orders using the same billing and/or shipping address. In the event we change or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to have been placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made in our store.
You agree to provide current, complete and accurate purchase and account information for all purchases made in our store.You agree to promptly update your account and other information, including your e-mail address and credit card numbers and expiration dates, so that we can complete your transactions and contact you if necessary.
3. Customer account
For our customers there is the possibility to register in a so-called “New Customer Account”.This is not a classic account.As a customer, you can log in with your e-mail and then receive a unique code in this e-mail.No classic password is assigned.If you have already used this email address for an order, this order will automatically be saved in your account. Here you can see the status of the order and also register a return.
3.1 Additional tools
We may provide you with access to third-party tools that we cannot monitor, control or influence.
You agree that we provide access to these tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We assume no liability whatsoever arising from or related to your use of additional third-party tools.
Any use of additional tools offered through the Website is at your own risk and discretion and you should ensure that you are familiar with and agree to the terms on which the tools are made available by the relevant third party provider(s).
We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services will also be subject to these Terms and Conditions.
3.2 Third party links
Certain content, products and services available through our Service may include materials from third parties. Third-party links on this website may direct you to third-party websites that are not affiliated with us.We are not responsible for examining or evaluating the content or accuracy thereof, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites or for any other materials, products or services of third-parties.
We are not liable for any damages incurred in connection with the purchase or use of any goods, services, resources, content or other transactions made in connection with any third-party websites. Please read the third party's policies and practices carefully and make sure you understand them. Please read the third party provider's policies and practices carefully and make sure you understand them before making a transaction. Complaints, claims, concerns or questions about Third Party Products should be directed to the Third Party Provider.
3.3 User comments, feedback and other submissions
If, at our request, you send certain submissions (such as contest entries) or without being requested to do so by us, you send creative ideas, suggestions, proposals, plans or other materials online, by email, by postal mail or otherwise (collectively, “Comments”), you agree that we may, at any time and without restriction, edit, reproduce, publish, distribute, translate and otherwise use in any medium any Comments that you forward to us. We are and will be under no obligation (1) to maintain any comments in confidence, (2) to pay compensation for any comments, or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms and Conditions. You agree that your comments will not violate any right of any third party, including but not limited to copyright, trademark, privacy, personality or other personal or proprietary right.
You further agree that your comments will not contain libelous, defamatory or otherwise unlawful, abusive, hateful or obscene material or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website or application. You must not use a false e-mail address, impersonate other people or mislead us or third parties as to the origin of any comments. You are solely responsible for your comments and their accuracy.We are neither responsible nor liable for comments posted by you or third parties.
3.4 Prohibited applications
In addition to other prohibitions set forth in the Terms and Conditions, you are prohibited from using the Site or its Content:(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful activity; (c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, abuse, violate, defame, libel, slander, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to transmit false or misleading information;(g) to upload or transmit viruses or any other type of harmful code that in any way affects the functionality or operation of the Service or any related website, other websites or the Internet; (h) to collect or track personal information of others;(i) for spamming, phishing, pharming, pretexting, spidering, crawling or scraping; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet. We reserve the right to terminate your use of the Service or any related website if you violate any of the prohibited uses.
3.5 Indemnification
You agree to indemnify, defend and hold Cover and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
4. Withdrawal policy for consumers
Consumers have a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods. To exercise your right of withdrawal, you must contact us,
Cover Watches Switzerland
Chrono AG
Weissensteinstrasse 49
4502 Solothurn
Switzerland
Phone +41 032 624 14 14
E-mail: mail@coverwatches.ch
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the following sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Sample withdrawal form
If you wish to withdraw from the contract, please complete this form and return it to us:
Cover Watches Switzerland
Chrono AG
Weissensteinstrasse 49
4502 Solothurn
Switzerland
Phone +41 032 624 14 14
Email: mail@coverwatches.ch
- I/we (*) hereby revoke the contract concluded by us (*) for the purchase of the following goods (*)/the provision of the following services (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notifications on paper)
- Date(s)
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(*) Delete as appropriate.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this contract. Customers are responsible for organizing and paying for the return shipping. This includes both the shipping costs and any other potential fees that may arise (e.g., customs duties or taxes). Please note that the goods must be unworn, undamaged and originally packed.
Cover Watches Switzerland
Chrono AG
Weissensteinstrasse 49
4502 Solothurn
Switzerland
Phone +41 032 624 14 14
Email: mail@coverwatches.ch
to return or hand over the goods. The deadline is met if you send the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
End of the withdrawal policy
Exceptions to the right of withdrawal
The right of withdrawal does not apply to the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs, to the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by you or to sealed goods that are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery.
5 Warranty, guarantees
The statutory warranty provisions apply. If we also grant you a guarantee, the details can be found in the guarantee conditions which are enclosed with the delivered item. Warranty claims exist independently of the warranty rights.
6 Exclusion of liability
6.1 Liability for products purchased via the Cover webshop is governed by the applicable statutory provisions.
6.2 In no event, regardless of any contractual agreement or other legal grounds, shall Cover be liable for any indirect, direct or consequential damages of any kind, including lost revenues and profits and unrealized savings, arising out of any sales transaction through the “swissmilitarywatches.ch” webshop.Liability exists only in the case of intentional misconduct or gross negligence on the part of Cover or its auxiliary persons.
6.3 We assume no guarantee, responsibility or warranty that the use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that we may from time to time remove the Service indefinitely or discontinue it at any time without notice to you.
6.4 You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services offered to you through the Service are (unless expressly stated by us) provided to you “as is” and “as available” for your use, without any representations, warranties or conditions of any kind, neither express nor implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, non-infringement or non-infringement.
6.5 In no event shall Cover, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, but not limited to, lost profits, lost revenue, lost savings, loss of data, replacement costs or similar damages, whether based on contract, tort (including negligence), strict liability or otherwise, tort (including negligence) or strict liability, or otherwise arising out of the use of the Service or any products obtained through the Service, or for any other claim in any way related to the use of the Service or any product, including but not limited to errors or omissions in any Content or any loss or damage of any kind incurred as a result of the use of the Service or any Content (or products) posted, transmitted or otherwise made available, even if advised of the possibility thereof.
6.6 Because some countries or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such countries or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
7. Data protection
Cover observes all data protection requirements. The customer's data is only collected and processed for the execution of the respective purchase offer. The statutory provisions apply to the storage of data. In all other respects, Cover refers to the data protection declaration.
8. Severability clause
Should any provision of these General Terms and Conditions be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.
9. Assignment
You may not transfer, assign, charge or otherwise dispose of any rights or obligations under any contract between you and Cover to any third party without our prior consent
10. Alternative dispute resolution, codes of conduct
The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr
The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase contracts in which the customer is involved.
However, Cover does not participate in dispute resolution proceedings before a consumer arbitration board.
We have not subjected ourselves to any codes of conduct.
11. Applicable law, place of jurisdiction and contract language
All legal transactions between the customer and us are subject to Swiss law, insofar as legally permissible.The United Nations Convention on Contracts for the International Sale of Goods (CISG) and any intergovernmental agreements shall not apply.
To the extent permitted by law, Solothurn/Switzerland shall be the place of jurisdiction for all legal disputes arising from the legal relationship between the customer and Cover. Cover is also entitled to take legal action at the customer's place of residence.
The contract language is German.
